Service Essentials 3.27.18 - Always
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3/27/2018 to 3/28/2018
When: Mar. 27th - Mar. 28th
9:00 AM - 5:00 PM (MST)
Where: Always Plumbing & Heating Ltd.
17633 114 Ave. NW
Ste., 200
Edmonton, Alberta  T5S 2R9
Contact: Kyle Keeton

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Course Price: $1,199

Service Essentials will provide you with the skills and resources to ensure each step of the service call is executed with finesse and an unparalleled focus on exceptional service. We will discuss the impact image can have on perceptions and how to build rapport with your client. You will become a more effective communicator by learning how to engage the client through active listening and asking the right probing questions to uncover customer’s needs, wants and concerns. You will learn how to positively overcome client objections and provide them with a solution that is a win/win for both parties.